Have a question about your Financial Aid?  

There are many self-service options available to consult before you contact the Office of Student Aid.

Have a question about your bill, payment options, or outside scholarships?

Review the information on the Bursar's site:

• Tuition Due Dates 
• Paying your Statement  
• Payment Options 
• Refunds
• Outside Scholarships/External Awards
• Contact the Office of the Bursar with questions. 

If you are inquiring about a Graduate Award or Assistantship, please contact The Graduate School. 

If you are inquiring about a Military Award, please contact the Office for Veterans Affairs. 

Aid not processing:

Have you ACCEPTED your Federal Student and Private Loans on LionPATH?   

• Don’t know how to accept a loan? Visit our instruction page. 
• Grants and scholarships will be automatically accepted on the student’s behalf.

Aid not disbursing:

Have you finalized your loan(s) with your lender? 

• Federal Student and Parent Loans Require a Master Promissory Note
• Federal Student Loans also require Loan Entrance Counseling
• Private Education Loans have a ten day Right of Rescission Period from the day the loan is accepted, until the day it disburses
• Check this date with the lender; this date cannot be moved

Have you cleared HOLD and TO DO LIST items on LionPATH?

• Please review HOLDS and TO DO LIST description(s) for assistance

• Incomplete items will prevent your federal financial aid from processing
• LionPATH Statuses:  
  • Initiated = Requested 
  • Received = Reviewed- but not yet complete 
  • Complete = Completed and aid can disburse

Merit scholarships are awarded by the student’s academic college/major, NOT the Office of Student Aid.   

• Please review the Department websites for applications and dates to apply, if applicable. 
• To be reviewed for scholarships administered by the office of Student Aid, you will only need to      submit a FAFSA. 

 Ready to send an email? Be sure to have the following: 

• Parent/guardian must have the Student’s PSU ID.   
• The PSU ID is a nine-digit number beginning with a 9. It is not the Access Account ID. 
• Parent/guardian must also have Delegated Access on LionPATH in order for us to be able to respond to email about specific aid questions. 

Send an email