Have a question about your Financial Aid?

There are many self-service options available to consult before you contact the Office of Student Aid.

For questions about:	Contact/Review:
Billing, payment options, refunds, and outside scholarships	Review the information provided by the Office of the Bursar: Tuition Due Dates Paying your Statement Payment Options Refunds Outside Scholarships/External Awards Contact the Office of the Bursar with questions.
Graduate awards or assistantships	The Graduate School
Military awards	Office for Veterans Affairs
Require additional funding	Comparing Federal and Private Student Loans Financing Strategies
Financial aid not processing/disbursing	Accept your Federal Student Loan(s), Private Loan(s), Work-study (if awarded), and University Loan (if awarded). Don’t know how to accept financial aid? Visit our instruction page. Grants and scholarships will be automatically accepted on the student’s behalf. Federal Student and Parent Loans Require a Master Promissory Note Federal Student Loans also require Loan Entrance Counseling Private Education Loans have a ten day Right of Rescission Period from the day the loan is accepted, until the day it disburses. Check this date with the lender; this date cannot be changed.
Financial aid on hold	Please review HOLDS and TO DO LIST description(s) in LionPATH for assistance. Incomplete items will prevent your federal financial aid from processing. LionPATH Statuses: Initiated = Requested Received = Reviewed- but not yet complete Complete = Completed and aid can disburse
Merit scholarships	Please review your relevant Department website for applications and dates to apply, if applicable. For scholarships administered by the office of Student Aid, a FAFSA is required. Follow us on Facebook, Twitter, or Instagram for external scholarship opportunities.

Ready to send an email?

In order for us to better assist you, please note:

Parent/guardian must have the Student’s PSU ID (A nine-digit number beginning with a 9. It is not the Access Account ID).
Parent/guardian must have Delegated Access on LionPATH in order for us to be able to respond to email about specific aid questions. Use the email account listed with your delegated access or FAFSA.
Use your Penn State email account whenever possible (@psu.edu).
Provide as much detail about your situation as possible.
List specific aid sources.

Send us an email